Frequently Asked Questions
Does Barbo’s Furniture Deliver Furniture To Your Home?
Yes, Barbo’s Furniture can deliver all types of furniture to your home. In order to make the delivery process run smoothly, we have the following suggestions: All furniture is inspected before delivery. Each piece is blanket wrapped and loaded into our trucks. Please have the room or area ready for the delivery of the new furniture. Insurance regulations prohibit our handling of existing in-home furniture. We will make every attempt to call the day before to confirm the date and approximate time of delivery. If circumstances prevent you from being present at the time of delivery, please call us at least 36 hours prior to you delivery day and feel free to work with us to make alternative arrangements. Changes made to a delivery date within 36 hours will incur a $50 processing and handling fee. A signature is required at time of delivery as proof merchandise was received in satisfactory condition. If you have any questions or additional concerns please feel free to contact your Barbo’s salesperson.
What Happens If I Can’t Get The Furniture Into My Home?
If an item that you purchase does not fit into your house/room (i.e. does not fit through a doorway or up/down a set of stairs etc.), we will take back an in stock item. *Re-stocking / pick-up fees will apply for a return for this reason.
If the item that does not fit is a special-order item, the merchandise is non-cancelable and non-refundable. Special order items that do not fit will be left in / at your home.
*Please take your measurements carefully prior to purchasing to avoid any fit issues.
Does Barbo’s Furniture Provide Home Decorating Consulting Services?
Yes, Barbo’s Furniture provides Home Decorating Services upon arrangement. Please contact one of our store locations for more information. (Falmouth or Dennisport)
What Payment Methods Does Barbo’s Furniture Accept?
Payments can be made using MasterCard, Visa, Discover, American Express, Check, Cash, or store provided financing.
Does Barbo’s Furniture Offer Warranty Repairs?
Yes, we can pick up furniture to be repaired if under warranty. *Pick up for repairs outside the warranty are subject to a Handling Charge.
Does Barbo’s Furniture Offer Fabric & Leather Protections?
Yes, fabric and leather protections are available as additional options when purchasing new furniture from our store. In as much as upholstery fabrics are not guaranteed by textile mills, we cannot accept responsibility for wear, fading, shrinking, pilling, or dye lot on any covering material.
General Store Policies
Initial deposits are required on all Special Orders.
Special orders are not subject to cancellation or refunds.
Orders placed, held or delivered outside of a sale or promotional period are not eligible for said sale or promotion. Only orders placed within sale / promotion dates will be eligible for those specific sales and/or promotions.
Cancelled hold orders and lay-a-ways receive a Merchandise Credit.
Exchanges and authorized cancellations are subject to a minimum Restocking Charge and must be reported within 7 days of delivery.
We are open year round, every day with the exception of the following holidays: New Year’s Day, Easter, July 4th, Labor Day, Thanksgiving, and Christmas.